- Category: Office Work
- Subcategory: Customer Service
- Job Title: Customer Service Associate with French
- Country: Poland
- Region: Mazowieckie
- City/Town: Warsaw
- Type: Hybrid
- Dimension of work: Full Time
- Languages: English, French
KEY SKILLS
- Communication skills
- Sale
- Customer service
- AI
- English language
- French language
THE COMPANY
Our Partner offering this position is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. They provide business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
RESPONSIBILITIES:
- Answering customer inquiries, resolving issues, and ensuring customer satisfaction in supply chain and order management areas.
- Managing returns from the Customers.
- Coordinating resolution of shipping incidents.
- Maintaining accurate records of customer interactions and transactions.
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
REQUIREMENTS:
- Excellent interpersonal and communication skills (English and French min. B2).
- Strong analytical and problem-solving skills with an eye for detail.
- Excellent attention to accuracy and adherence to deadlines.
- Previous experience in customer service or supply chain and order management areas is an advantage.
ADVANTAGES AND BENEFITS:
- Hybrid working mode after initial training period from the office.
- Employment contract.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Individual support of a People Lead and a specific path of professional development, as well as dedicated Buddy, who will help you in adjusting to the new workplace.
- A wide training package (soft, technical, and language training offer, access to the e-learning platforms).
- Employee Assistance Program – legal, financial, and psychological consultations.
- Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
- Paid employee referral program.
- Private medical care, life insurance.
- Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
Employer does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
